What is your returns and replacement policy?
* Read First : Because our products are customize printed, it made to order. We only offer replacements or refund on items that least one or more cases listed below happens:
+ The printed image is faded.
+ The printed image is off center.
+ Delivered wrong item.
+ Damaged due to delivery, weather…
+ The order is not in the right size, color or style compared to the original order.
+ Other mistakes caused by us or shipping carrier.
If your order is defective, please file a claim with a photograph of the defective item sends to email at firstname.lastname@example.org
Not in love with your new purchase? Please contact us, we’d be more than happy to help you sort your issue out and find the best solution for you!
1. BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen a wrong size , wrong color and wrong type .
+ Your order was placed 12 hours ago, we can not cancel your order.
+ Your order was delivered 15 days ago.
+ The image quality in item is considered good
The Process Of Operating System
+ Step 1 : Customer place order
+ Step 2 : Our process order and printing ( 2 – 10 business days depend on your item )
+ Step 3 : Packing goods and delivery for customer by USPS… ( 6 – 9 business days )
If your order has been over 12 hours we can’t help you cancel your order because your item was put in production. But you can email for us . If it still processing we will cancel for you . Please sympathize with us for this inconvenience. It is difficult to sell to someone who has the right choice. Any excuse from us, we will make you another one. We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receiving your sympathy and support in the future.
2. EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
Our policy lasts 15 days. If 15 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To return your product, we require a receipt or proof of purchase, you should mail your product to address: email@example.com
Please contact customer service FIRST by sending an email to firstname.lastname@example.org . Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
Please contact us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was delivered in the last 15 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered.
Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details & Size chart page posted at bottom page to find your best fit! : https://www.blackpossumfabrics.net/product-details-sizing
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Return address : 625 SL Rogers Wells Blvd Glasgow, KY 42141
2.2) REFUNDS (if applicable):
Since 6 business days from Purchase date, you will receive the tracking shipment code, if you did not receive any update for the shipment in 45 days you can get full refund for your order.
Your refund will be issued to the same credit card or original method of payment that you used to order.
As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.
Shipping costs are include.
* LATE OR MISSING REFUNDS (if applicable):
Please allow up to 6 business days for the refund to reflect in your account.
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
2.3) ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
2.4) DAMAGED/INCORRECT ORDER:
At blackpossumfabrics.net, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a replacement or a refund for you!
2.5) ORDER NOT RECEIVED:
If your item has not arrived within 45 days after having ordered, contact one of our through our contact us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
2.6) EXCHANGES (if applicable):
Because our products are custom printed and unique to each product. We only printed product when customer placed the order. We don’t accept exchange an items if customers have chosen a wrong size, wrong color or wrong type of t-shirt. We only offer customers a 50% discount code to order the right size shirt. Please email us to receive the code: email@example.com
Please review us size chart on product page details before add to cart : https://www.blackpossumfabrics.net/product-details-sizing
We only replace items if they are defective, damaged, poor-quality printing, lost in transit or incorrect product. Any question email at firstname.lastname@example.org
Representative office in Vietnam: Phuoc Cat 2, Cat Tien, Lam Dong 670000
US Address : 625 SL Rogers Wells Blvd Glasgow, KY 42141
US Phone number (SMS recommended) : +1 502 209 7052
Vietnam Phone number : +84 93 443 5664
Email : email@example.com